Several errors while trying out stuff

Trying this out for the first time, using macOS 10.14.6 with Safari 12.1.2.

  • I’m getting syncing errors non-stop:

I have a good connection, so it’s not that.

  • new dialogs randomly go white, like opening the “Edit Authors” dialog, for example. (reloading the whole manuscripts app seems to often help)

  • the authors list does not show the avatar pic of my profile.

If the syncing errors would stop, I could enjoy more trying this out! :wink:

These two issues may be actually associated (it could be the profile picture failing to sync). We’ll get in touch tomorrow with some additional diagnostics and see if also that error reporting itself can be improved so that it’s easier to actually understand the source of such errors.

Meanwhile, if you could copy and paste logs from the Safari Developer Console (https://support.apple.com/en-gb/guide/safari/sfri20948/mac) either here or to a private 1:1 support chat in the in-app chat system (referencing this post with a URL if you do that) that would help us look into this already. A screenshot of the console helps, but a textual copy & paste helps even more.

[Error] project_mpproject_be98cd43_f28c_4b82_a087_b21a116d6ce4 push sync failed:
o

error: "500"

id: "MPBibliographyItem:F46D372C-6843-4699-B772-D217BB5D728E"

message: "Exception in JS sync function"

name: "500"

reason: "Exception in JS sync function"

result: {ok: false, start_time: "2019-10-22T23:53:27.091Z", docs_read: 1, docs_written: 0, doc_write_failures: 1, …}

rev: "1-13d586a00ac69dae40beafb679c72b3f"

status: 500

o Prototype
	(anonymous function) (18.e5c4d98b.js:30:19408)
	(anonymous function) (16.8b185dda.js:149:7850)
	asyncFunctionResume
	__tryOrUnsub (14.1edc0fec.js:3519:6106)
	next (14.1edc0fec.js:3519:5259)
	_next (14.1edc0fec.js:3519:4327)
	next (14.1edc0fec.js:3519:3999)
	next (14.1edc0fec.js:3940:2956465)
	__tryOrUnsub (14.1edc0fec.js:3519:6106)
	next (14.1edc0fec.js:3519:5259)
	_next (14.1edc0fec.js:3519:4327)
	next (14.1edc0fec.js:3519:3999)
	(anonymous function) (14.1edc0fec.js:3940:2977619)
	emit (14.1edc0fec.js:3519:234423)
	(anonymous function) (14.1edc0fec.js:3689:122422)
	D (14.1edc0fec.js:3689:122768)
	j (14.1edc0fec.js:3689:121941)
	(anonymous function) (14.1edc0fec.js:3689:121512)
	promiseReactionJob
[Error] o

error: "500"

id: "MPBibliographyItem:F46D372C-6843-4699-B772-D217BB5D728E"

message: "Exception in JS sync function"

name: "500"

reason: "Exception in JS sync function"

result: {ok: false, start_time: "2019-10-22T23:53:38.984Z", docs_read: 1, docs_written: 0, doc_write_failures: 1, …}

rev: "1-13d586a00ac69dae40beafb679c72b3f"

status: 500

o Prototype

	(anonymous function) (18.e5c4d98b.js:30:19408)
	handleSyncError (16.8b185dda.js:149:7988)
	(anonymous function) (16.8b185dda.js:149:7564)
	asyncFunctionResume
	__tryOrUnsub (14.1edc0fec.js:3519:6106)
	next (14.1edc0fec.js:3519:5259)
	_next (14.1edc0fec.js:3519:4327)
	next (14.1edc0fec.js:3519:3999)
	next (14.1edc0fec.js:3940:2956465)
	__tryOrUnsub (14.1edc0fec.js:3519:6106)
	next (14.1edc0fec.js:3519:5259)
	_next (14.1edc0fec.js:3519:4327)
	next (14.1edc0fec.js:3519:3999)
	(anonymous function) (14.1edc0fec.js:3940:2977619)
	emit (14.1edc0fec.js:3519:234423)
	(anonymous function) (14.1edc0fec.js:3689:122422)
	D (14.1edc0fec.js:3689:122768)
	j (14.1edc0fec.js:3689:121941)
	(anonymous function) (14.1edc0fec.js:3689:121512)
	promiseReactionJob

We addressed an issue with some citation metadata causing these errors. Did it go away with the latest updates?

1 Like

Looks like it, thanks!

Still getting the random white screens though. This time, I clicked on Add Figure. Only a reload of the Safari tab fixed it (it should the figure placeholder after the reload).

Still getting the random white screens though.

If this happens to you again, please send us reports from the developer console (copied and pasted text rather than a screenshot being the best option).